Delivery & Returns
Our customer service ethos is to offer a friendly and efficient customer service.
Dispatch times
Standard UK Delivery: Orders are dispatched for delivery within 3 working days if ordered before 1 PM (GMT). Please note that dispatch times are from receipt of payment.
Kindly note that we are unable to guarantee that orders made after 1 PM (GMT) will be delivered within the timescale stated.
Orders are processed within the working week (Monday to Friday).
Orders will not be delivered during any Public Holiday period.
Certain products, due to size and weight, may be subject to additional delivery costs.
Delivery costs
Mainland UK
Our standard delivery cost is £8.50 per order.
Other parts of the UK
Delivery to other parts of the UK often incurs different delivery charges due to the extra cost of shipping to them. Please see the table below for standard costs to these destinations:
| Scottish Highlands & Islands: | £13.20 per 20kg |
| Isle of Wight: | £18.75 per 20kg |
| Isle of Man: | £16.85 per 20kg |
| Isles of Scilly: | £16.85 per 20kg |
| Jersey: | £18.75 per 20kg |
| Guernsey: | £18.75 per 20kg |
| N. Ireland: | £12.00 per 20kg |
| Republic of Ireland: | £13.00 per 20kg |
Final delivery cost will be displayed during checkout before you complete your order. We also provide a delivery estimator which you can access by viewing your shopping basket.
All deliveries based on a 2 – 3 service by road. In the case of the Scottish Islands, deliveries may be determined by delivery boat sailing days and possible adverse weather conditions.
You should also check the delivery policy for our suppliers below, for further information. Each supplier has a different shipping and returns procedure. If a problem arises with your order we will find a suitable solution on a reasonable timescale.
- For products in the categories Card Printers, Printer Ribbons, Plastic Cards, Card Accessories, Access Control, and Visitor Systems, see: www.trade-id.co.uk
- For products in the category Epos & Mobile, see: www.varlink.co.uk
- For products in the categories Digital Locks and Security Products, see: www.aldridgesecurity.co.uk
We may add or remove additional suppliers at our discretion. Should a problem arise with your order we will liaise with the appropriate supplier on your behalf. You may contact us by phone on 01495 757153 or email sales@spectrumid.co.uk
We comply with the 'Waste & Electronic Equipment Regulations 2006' (WEEE Regulations)